Support
Most faults are fixed before you notice them.
Every connected system reports to our operations team, not only to your phone. Monitoring is continuous, alerting is automated and response times are contractual.
Service levels
Three tiers of cover.
Essential
Included with every installation
- 24/7 automated monitoring
- Warranty administration
- Remote diagnostics
- 72 h standard response
Performance
Annual contract
- Everything in Essential
- Annual on-site inspection
- Thermographic scanning
- 24 h critical response
- Performance report
Critical
Mission-critical sites
- Everything in Performance
- 4 h critical response
- Spares held on site
- Quarterly inspection
- Named engineer
Existing client emergency line
+34 900 000 001
Available 24/7 · support@airvolt.energy